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Terms and Conditions

Detailed Description of Good and / or Services

Creative Equipment (CE) is a supplier of Power Products and Garden Equipment.

Delivery policy

Order Confirmation

When you submit your order to us, you will receive an email confirming that we have received your order and are processing it. Once payment has been received all orders will be shipped within 3 working days of payment unless otherwise stated.

Shipping Confirmation

You will then receive a second email from us notifying you that your order has been processed and shipped. The second email should include tracking information for your delivery.

Should you not receive this second email within 3 working days of order please contact us on

011 828 5085 or alternatively email us at sales@crequip.co.za.

Shipping to P.O. Boxes

Our courier service provides ‘door to door’ service and does not deliver to P.O. Boxes. Please provide us with a work address if you would like your items to be delivered to your offices.

Pricing of Merchandise

Prices include Value Added Tax (VAT) at a rate of 14%. Prices on the website are updated regularly and may change without notice. Prices are dependent on International Exchange rates.

Stock Availability

CE updates stock levels daily. Should an item become temporarily out of stock, the item will not be displayed on the site. In the instance that an item becomes permanently out of stock the item will be removed from the website entirely. Due to the nature of the CE business model, items & stock availability on an Order, may need to be confirmed from time to time. This will be communicated to you directly (via phone call or e mail) as and when applicable. In this rare event, we will contact you and you may elect to *Cancel the order and receive a refund *Wait until the item is in stock again (place on back order)*We substitute the item with a similarly priced alternative.

Undeliverable Packages

Occasionally packages are returned to us undeliverable, should this event occur, every attempt will be made to contact you to make arrangement for the re-shipment. If this is due to an incorrect address being given you may incur further costs as we cannot take responsibility for incorrect addresses being supplied.

Delivery Time

We will try to have items delivered to you within 5 working days unless otherwise stated, but can not guarantee this as there may be unforeseen problems causing the delivery to take longer than expected.

Delivery costs

All Courier costs will be paid for by the buyer in the amount agreed upon by the seller. If an item is damaged during shipping the seller will not be held responsible.

Return and Refunds Policy

The provision of goods and services by CE is subject to availability. In cases of unavailability, CE will refund the client in full within 10 days. Products may not be returned unless the incorrect product has been supplied by CE or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, CE will exchange it on condition that the customer returns the product within five days of receipt. In such an instance, CE will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, CE will refund the purchase price including delivery cost upon receipt of the returned products. Cancellation of orders by the client will attract a 10% administration fee. Refunds will only ever be paid back into the account from which the original transaction payment was made, under no circumstances will refunds be paid into any other account.

Customer Privacy Policy

CE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the CE bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be processed for CE by VCS which is an approved independent and secure payment gateway which ensures absolute security when buying on line.

Customer Details Separate from Card Details

Customer details will be stored by CE separately from card details which are entered by the client on a secure site.

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the card holder is South Africa. Transaction Currency is ZAR (South African Rand) and the amount could fluctuate due to changes in the exchange rate.

Responsibility
CE takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods. Any complaints may be sent to admin@crequip.co.za. Each case will be considered individually and the seller will respond in writing.

Country of Domicile

This website is governed by the laws of South Africa and CE chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 18 Main Road, Fisher’s Hill. Germiston. 1401.

Variation

CE reserves the right to make changes to these “Terms and Conditions” from time to time.CE will make it exactly clear how we use personal information provided to us by our customers.

Company Information

This website is run by CE based in South Africa trading as Creative Equipment and with Company registration number 86/19588/23/ Our Vat Registration number is 4310113263

Export Restriction

The offering on this website is available to clients within the Republic of South Africa only. Products are available for export, however, pricing will be ex works CE, Johannesburg.

Copyright

All content on the CE website including but not limited to images, descriptions, code, intellectual property and pricing are the property of CE and may not be copied without the express permission of CE.

Disclaimer

CE does not take responsibility for any damages sustained or relating to the use of this site albeit indirect, consequential or direct, data use, income, profit, property loss or damage and third party claims implied or otherwise.

Creative Equipment contact details
Telephone: 011 828 5085 , Fax: 011 828 6913,
Email: sales@crequip.co.za

 

Website Terms and Conditions of Use Relating to TALONTOOLS.CO.ZA

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Creative Equipment (CE) (“Provider”) website located at the domain name talontools.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website talontools.co.za sells Power Products and Garden Equipment. online.  The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.  Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment – MyGate Payment Gateway

All online credit card payments are processed by the MyGate Internet Payment Gateway.  Card Holders may go to www.mygate.co.za to view MyGate’s security policies.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Sales Manager sales@talontools.co.za

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy:  casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

 

 

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